Returns and Exchanges
All products purchased in our shop can be returned or exchanged.
Right to cancel
You have the right to cancel the purchase of a good without having to give a reason at any time
within the “cooling off period” of 14 working days, beginning on the day after you receive the
You must notify us of your cancellation in writing or in another durable medium to our contact
If you are in possession of the goods you are under the duty to retain them and take reasonable
care of them.
You must send the goods back to us in their original condition to our contact address at your own
cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as
possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if
you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be
refunded to you as soon as possible and in any event within 30 days of your cancellation.
When you return goods to us because you have cancelled the contract between us during the
cooling-off period we will process the refund due to you as soon as possible and, in any case,
within 30 days of the day you have given notice of your cancellation. We will refund the price of the
goods in full, excluding the cost of sending the item to you. However, you will be responsible for the
cost of returning the item to us.
If you were not charged for delivery to you, we will refund the price of the
goods decreased by the cost of sending the item to you.
If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged
or defective, or we have delivered an incorrect quantity, please return the product to us. Once we
have confirmed the product defect or other problem, we will:
- provide a full refund for any goods that are damaged or defective, if this is within a reasonable
time following the sale; or
- at your option, repair or replace the goods at our cost (including the cost of postage), unless this
would not be possible or would be disproportionately costly in the circumstances, in which case we
will refund to you the amount paid by you for the goods in question.
We will notify you of your refund via e-mail within a reasonable period of time. We will usually
process the refund due to you as soon as possible and, in any case, within 30 days of the day we
confirmed to you via e-mail that you were entitled to a refund for defective goods.
We will usually refund any money received from you using the same method originally used by you
to pay for your purchase.